These terms apply to the ordering, purchasing and delivery of products and services from the website and In-Store, and form a contract between you and Cocco Clinique MD of 8305 Walnut Hill Ln. Suite 120, Dallas, TX 75231. If you have an account and by signing up for one, you agree that these Terms (as amended from time to time) will apply to all of your Orders.
These Terms contain important information about the ordering, processing and delivery of items, including limitation of liability.
If you have any questions, please contact our our office on (972) 200-1718 or via this form and we will be happy to assist you.
The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking medical care because of something you have read on the Cocco Clinique MD site. Products sold on this site are for personal use and not for resale. All orders placed through this website are subject to Cocco Clinique MD acceptance, in its sole discretion. This means that Cocco Clinique MD may refuse to accept, or may cancel, any order, whether or not it has been confirmed, without liability to you or any third party. Cocco Clinique MD reserves the right to discontinue any program or offer at any time.
1. Compliance with Terms
1.1. You will be bound by these Terms each time you submit an order. Each order you place will be a separate contract between you and Cocco Clinique MD for the supply of products and services.
2. Placing Orders
2.1. You acknowledge that all products and services purchased under these Terms are intended for personal non-commercial use only and will not be re-sold.
2.2. From time to time, we will restrict the quantity of products and services which can be purchased in one order or during a particular period of time or per person or per address. Any quantity restrictions will be stated on the product page, or in materials about the relevant promotion, or otherwise advised to you.
2.3. Cocco Clinique MD will not be liable to you for any loss you or any third party suffers for a delay or failure to process your order or deliver items due to inaccurate or incomplete details provided in an order.
2.4. You agree to obtain consent to provide Cocco Clinique MD with personal information of recipients of gifts or items ordered by you.
2.5. You may order from Cocco Clinique MD only if you warrant that you are aged 18 years or over.
2.6. If you place consecutive or separate orders, we cannot guarantee to consolidate your orders. A separate delivery fee, if applicable, will apply to each order. Subject to any applicable quantity restrictions, you can order as many products as you wish in one order.
2.7. Cocco Clinique MD reserves the right to accept or reject your order for any reason at any time. If Cocco Clinique MD rejects your order you will receive a refund of any money paid.
3. Availability of Items
3.1. From time to time, some products or/and services may be out of stock or are unavailable and we may not be able to fulfill all or part of your order. If this happens, we will refund you the price paid for the items impacted.
3.2. We may withdraw or suspend from sale any item displayed on the website, either temporarily or permanently, at any time. Cocco Clinique MD will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular product or service.
3.3. Where an item which is the subject of an order has been withdrawn or suspended from sale and your payment for the item has already been processed, we will refund any money paid to us under clause 7.
3.4. Cocco Clinique MD reserves the right not to honor any incorrect offers represented on the website made by genuine human or system error. Where your order is affected by an error on the website (for example, in a description, an image, Price or otherwise), we will reject that part of the order affected by the error. You will be refunded the value of that part of your order affected by the error, under clause 7, and Cocco Clinique MD will fulfill the remainder of your order. If you are not satisfied with the partial fulfillment of your order, you can return your order to us under the Returns Policy.
3.5. If your order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your order and refund any money paid to us.
3.6. You acknowledge and agree that:
- all pictures and images of items displayed are for illustrative purposes only;
- any accessory featured with the items is for illustrative purposes only, and may be sold separately; and
- where we provide dimensions and measurements in the description of an item, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your order (including whether there is appropriate and safe access to your delivery address for delivery of the item).
4. Price and payment
4.1. When you place an order, we will charge you and you agree to pay the price, taxes and any applicable delivery fee.
4.2. All prices are in American dollars ($) and, exclusive of sales tax. Any fees and charges (including delivery fees) imposed by these Terms also exclude sales taxes where applicable.
4.3. Cocco Clinique MD reserves the right to change or alter prices without notice to you. If you have already submitted an order at a particular price, we will supply your items at that price (unless your order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods available are specified on the website at the time you place your order. They may include Cocco Clinique Gift Card or Voucher, credit card, PayPal, Apple Pay or Amazon Pay. The name on any credit card used for payment must match the name on the order. Other methods of payment, including cash, can be used for In-Store orders, but not for orders placed through the website. Checks cannot be used as a payment method for any online purchases from Cocco Clinique MD website, including orders.
4.5. Any payment for an order must be cleared by Cocco Clinique before items are dispatched. If your payment cannot be processed, your order will be rejected and you will be notified of this on the website. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your order.
4.6. In paying or attempting to pay for items, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
4.7. Lay-by is not available for orders
5.1. We may, at our discretion, terminate the agreement for the supply of items to you:
a. for convenience, at any time, on giving notice to you; or
b. immediately if Cocco Clinique reasonably believes that you have breached these Terms and:
- that the breach is not capable of remedy; or
- if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
6. Order cancellations and returns
6.1. Unless provided for under these Terms or as otherwise agreed by Cocco Clinique MD, no cancellations or changes to orders will be accepted, and the items will be delivered to the delivery address in an order. You should carefully check that your order is accurate before you submit it. You will, however, be able to return some items (if applicable) under the Returns Policy.
6.2. If we cannot contact you about your order using the contact details you provided in the order, after having made reasonable attempts to contact you, we will cancel your order and refund any money paid.
6.3. Delivery fees (when applicable) will not be refunded if you return items for change of mind or you made an incorrect selection.
6.4. Items can only be returned in accordance with these Terms and the Returns Policy. The Returns Policy forms a part of these Terms.
6.5. Cocco Clinique MD will process any refunds within a reasonable time of agreeing to do so.
6.6. If the original payment was made:
- on a credit card, refunds will be processed on the same card as the original payment was made.
- by a combination of Gift Cards/Vouchers and credit card then:
i. refunds will be processed on the same card as the original payment was made first.
ii. Return card/voucher for remaining amount will be emailed to the email address entered at the time you placed your order.
6.7. For In-Store orders, where you paid in cash, you can obtain a refund by visiting our office.
6.8. If you would like to make a return under the Returns Policy and you do not live near our office, please call (972) 200-1718 or contact us via this form to make an alternative arrangement.
7. Promotions and discounts
7.1. The items, Prices, and promotions offered on the website may not be the same as those In-Store. Cocco Clinique MD is not required to match In-Store prices where the offer or Price relates to an Online Only offer or where there is a price error.
7.2. You may receive online offers and promotions, whether mailed to your home, distributed in our store/office, with your order or emailed to you. Some offers may include a promotional or coupon code for use when placing an order. It is your responsibility to ensure that the code is valid, and that you enter the code at the time of placing an order. The code cannot be applied after you have submitted your order. Separate terms may apply to the use of the code. Any code is non-transferable, cannot be posted on a forum or website and may not be used with other offers.
7.3. Certain offers, including BOGO and bonus point redemptions are subject to additional terms (as specified with the offer). You should read these terms carefully, as time limits will apply to cashback and bonus offer redemptions. The Purchase of any Allergan products online are still eligible to receive Brilliant Distinction points. The Purchase of any Galderma products online are still eligible to receive Aspire points.
7.4. All references to times in promotions are based on the local time in Dallas, Texas (USA) unless stated otherwise.
8.1. Personal Information, which you provide to us during the order, In-Store order process including contact details, will be kept, used and disclosed by us in accordance with HIPAA Policy for the purpose of processing and delivering your order. We do not store credit card information of our customers.
8.2 .We may also collect (even if you do not register to the website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the website etc.
8.3. Unless otherwise indicated in your account settings or at the time you placed your order, Cocco Clinique MD may send you marketing information
8.4. If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account.
9.1. Cocco Clinique MD website’s content, including logos, trademarks and copyrights, is provided (when specified) by our vendors as part of our participant vendor/certified practitioner programs.
9.2. We reserve the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the website. The Terms which apply at the time you place an order are those that govern that order.
9.3. Cocco Clinique MD may give notice to you by electronic mail. You may give notice to Cocco Clinique MD by electronic mail or to our office via this form.
9.4. A failure or delay by Cocco Clinique MD to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by Cocco Clinique does not preclude its future exercise or the exercise of any power or right.